Complaints

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write in or ask at reception for a complaint form or contact the practice operations manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.  All complaints should be addressed to the;

Complaints Officer

St Albans Medical Group

Stephenson Terrace

Gateshead

NE10



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